Exchange and Returns

Refund & Return Policy

At Inaya Accessories, your satisfaction matters—but because we create each piece especially for you, our policy is designed for clarity and fairness.

1. No Cash Refunds

  • We do not offer monetary refunds except in the rare case of severe damage or manufacturing defect.

  • If your jewellery arrives broken, cracked, or otherwise unusable, you’re fully covered (see section 2).

2. Store Credit & Replacements for Damaged Items

  • Eligible Claims: Items must have arrived damaged, defective, or broken in transit.

  • Your Options:

    • Full store credit redeemable on any future Inaya purchase

    • Replacement sent at no additional charge

  • How to Claim:

    1. Inspect your order immediately upon delivery.

    2. Within 7 days of receipt, email us at support@inayaaccessories.com or message us on WhatsApp

       

      with:

      • Your order number

      • Clear photos showing the damage

      • A brief description of the issue

       

        1. We’ll review and approve your claim—once approved, we’ll issue credit or dispatch a replacement right away.

      • (Please Note our Team operates from a Different TimeZone so there may be some lag in initial response time.)

      3. Change-of-Mind Orders

      • We currently do not accept returns, exchanges, or credits for change of mind, styling mistakes, or size issues.

      • Please review product details, sizing guides, and images carefully before placing your order.

      4. Questions or Assistance

      If you’re unsure whether an issue qualifies, or need help with your claim:

      • Email: support@inayaaccessories.com

      • WhatsApp: WhatsApp Us Here

      • Response Time: We reply within 24 business hours (Mon – Fri).Please Note our Team operates from a Different TimeZone so there may be some lag in initial response time.

      Thank you for choosing Inaya Accessories. We stand by the quality of our jewellery and are committed to making things right whenever genuine damage occurs.